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Family in Pool

Our Service Agreement

Service You Will Love

01

Service & Billing

Ultra Blue Pools will provide weekly pool service at the agreed upon address and designate the service day that is the most efficient. 

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Ultra Blue Pools' billing is based on a four service day month, so if there are five service days in the month, we do not charge extra for the fifth visit. 

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Each monthly payment must be received by Ultra Blue Pools in full, by the 16th of the serviced month. If payment is not received by the last day of the month, all services will be paused until payment is received.

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Ultra Blue Pools understands that situations may arise, and we are willing to discuss any challenges you might be facing. Please feel free to contact our billing department to explore possible payment arrangements or to address any concerns you may have.

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If you are not satisfied with your service visit, Ultra Blue Pools will re-clean your pool and spa within four days for no additional charge or credit your account for a missed service. 

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Ultra Blue Pools provides service on a month-to-month basis. Ultra Blue Pools asks that customers cancel service within seven days before the next billing cycle in writing.

02

Weather & Repairs

In the event of inclement weather on the scheduled date of service, the pool and spa will be cleaned to the extent the weather permits and chemicals will be added as needed.

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During rain, Ultra Blue Pools will perform a "rain check" in lieu of normal service. Ultra Blue Pools will check the skimmer and pump baskets only. Ultra Blue Pools will do their best to work through it, but if the rain intensifies, Ultra Blue Pools will suspend service for that week. Ultra Blue Pools will not service a pool if there is lightning.

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During monsoon season, Ultra Blue Pools will clean the pools as much as we possibly can in a reasonable amount of time, generally taking an additional 20-25 minutes. If you request additional storm clean-up, that will be billed at an agreed upon rate on a case by case basis. This can include:

  • Storm cleanup

  • Excessive debris

  • Any other situation out of the normal scope of work for your pool or spa

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To keep your pool in good working order, Ultra Blue Pools will make repairs or replace any parts not to exceed $75. However, customers have the option to decline such parts within 15 days of the invoice at which point we'll remove them and reverse the charges. 

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Declining pre-authorized repairs could damage equipment, resulting in higher repair costs, additional cleaning fees and voidance of warranties in the future. 

03

Vacation & Holidays

Ultra Blue Pools observes the following holidays:

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  • New Years Day

  • Independence Day

  • Memorial Day

  • Labor Day

  • Thanksgiving Day (And the day after)

  • Christmas Day (We take off the week of Christmas)

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During these closings, Ultra Blue Pools will take all measures to ensure your pool and spa have sufficient chemicals to last through the week. No credit is due to the customer and Ultra Blue Pools will notify the customer of these closings in advance. If your service day falls on the day of the holiday, Ultra Blue Pools may service your pool and spa the day before or the day after.

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04

Housekeeping

In between visits, it's important for customers to maintain adequate water levels, keep a clean work area around the pool and equipment and empty skimmer basket on an as needed basis.

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Ultra Blue Pools is not responsible for damage caused by weather, lawn services, construction, organic stains, etching, pool draining, corrosion, underground leaks or deterioration due to equipment breakdowns or malfunction.

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Ultra Blue Pools will make every attempt to maintain proper water balance but there are factors beyond our control that can greatly change the chemistry. Ultra Blue Pools cannot be held responsible for bather discomfort, plaster etching, calcium build-up and other chemical-related issues.

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Ultra Blue Pools is not responsible for pet injuries due to chemical exposure.

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